Refund Policy

Last updated October 19, 2026

Failed results

If we can't use your photo, no credits are charged. If a result fails on our side, its credits go back to your balance automatically. If a result was delivered but is unusable through a fault on our side, such as an empty or broken file, tell us and we return its credits.

Credit packs

Within 14 days of buying a pack you can ask for a refund of the part you haven't used. You get back the same share of what you paid as the share of the pack's credits still in your balance, bonus credits counted as part of the pack: a $50 pack that added 140 credits, with 70 of them left, refunds $25. When you have more than one pack, the oldest counts as spent first. Credits spent on a delivered result are not refundable, because that result has been paid for at the model provider. After 14 days a pack is final.

Plans

Cancel anytime with Manage subscription on the pricing page. Your plan stays active, with its monthly credits, until the end of the month you paid for; we don't refund partial months.

Mistaken charges

A duplicate or mistaken charge is refunded in full.

How to ask

Write to support@yayclip.com from the address on your account, or the one you paid with, with the date and amount of the purchase. Refunds are handled by hand within five business days and go back to the payment method you used; the refunded credits are removed from your balance. Please ask us before disputing a charge with your bank. None of this limits a right you have under the law where you live.